Your Privacy Matters at c77u

This Privacy Policy ("Policy") describes how c77u ("the Platform", "we", "us", "our"), operator of the online betting and casino service accessible at https://c77u.io, collects, uses, stores, shares, and protects the personal data of users ("you", "your", "the Player") who access or use our services from Bangladesh and other permitted jurisdictions.

c77u is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We believe that you have a fundamental right to understand what information we hold about you, why we hold it, and how it is used to power the service you receive on our platform — from cricket betting and live casino games to slots, Double Fortune, and Pool Rummy.

This Policy applies to all personal data collected through the c77u website, mobile web interface, customer support channels, and any other interaction you have with c77u as a registered or prospective player. Please read this Policy carefully. By registering an account on c77u or continuing to use our services, you confirm that you have read, understood, and agree to the data practices described herein.

If you have questions about this Policy or wish to exercise any of your data rights, please contact us at [email protected]. Our support team operates around the clock in Bangladesh Standard Time (BST, UTC+6) and will respond to all privacy-related enquiries within a reasonable timeframe.

c77u collects personal data from you through several distinct channels over the course of your relationship with us. The categories of data we collect and the circumstances under which they arise are detailed below.

2.1 Registration and Account Data

When you create a c77u account, we collect the following information that you provide directly:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (used to verify that you are aged 21 or above)
• Mobile phone number registered in Bangladesh
• Residential address (district, division, and full postal address)
• Chosen username and encrypted account password
• Preferred language and currency settings

2.2 Identity Verification Data

To comply with our know-your-customer (KYC) and anti-money-laundering (AML) obligations, we may request copies of the following documents at the time of first withdrawal or at any point during your account lifetime when we have a legitimate verification need:

• National ID card (NID) or passport — front and back scan or clear photograph
• Proof of address — utility bill, bank statement, or government-issued document dated within the last 90 days
• Payment method verification — screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or bank account used for deposits

2.3 Financial and Transaction Data

Every deposit, withdrawal, bonus claim, and bet placed on c77u generates a transaction record. We retain the following financial data in connection with your account:

• Deposit and withdrawal amounts, dates, times, and reference numbers (in Bangladeshi Taka, ৳)
• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Transaction status and any error codes associated with failed transactions
• Bonus credits, wagering progress, and bonus expiry records

We do not store complete mobile wallet PINs, bank card numbers, or full account credentials for third-party payment providers. Payment authentication is handled directly and securely by the respective payment provider's API.

2.4 Betting and Gaming Activity Data

c77u records a comprehensive log of your on-platform activity for the purposes of account management, dispute resolution, fair-play monitoring, and responsible gaming assessment. This includes:

• Game sessions — game name, provider, start time, end time, stake, outcome, and running balance
• Sports betting selections — match, market, odds, stake, settlement result, and timestamp
• Bonus and promotional offers claimed and their associated wagering history
• Self-exclusion or deposit limit settings and any changes to those settings

2.5 Technical and Device Data

When you access c77u through any device or browser, our servers automatically receive and record certain technical information:

• IP address and approximate geolocation (country and city level)
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Referring URL (the website or link that directed you to c77u, if applicable)
• Pages visited on c77u, time spent on each page, and click-path data
• Session duration and session frequency

2.6 Communications Data

When you contact our support team by email or any other written channel, we retain a record of that communication, including the content of your message, any attachments, the date and time of the exchange, and the resolution outcome. This record is used to provide consistent support, for staff training purposes, and to maintain an audit trail of all player-support interactions.

c77u uses the personal data we collect for a set of clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first obtaining your explicit consent.

If you have opted in to receive promotional communications from c77u, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal, nor does it affect processing conducted on other legal grounds (such as contract performance or legal obligation).

c77u processes personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contract performance: Processing is necessary to perform the contractual obligations c77u has towards you as a registered player — including operating your account, processing your deposits and withdrawals, settling your bets, and providing access to our games and betting markets.
• Legal obligation: Processing is required to comply with applicable legal or regulatory requirements, including anti-money-laundering regulations, age verification obligations, tax reporting requirements, and responses to lawful requests from law enforcement or regulatory authorities.
• Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by c77u, where those interests are not overridden by your fundamental rights and freedoms. Legitimate interests include fraud detection and prevention, platform security, responsible gaming monitoring, and improving our service offering.
• Consent: Where c77u relies on your consent as the legal basis for processing — primarily for the sending of direct marketing communications — you may withdraw that consent at any time without penalty. Withdrawal of consent does not affect processing that occurred prior to the withdrawal.

c77u does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and always under contractual safeguards that require recipients to protect your data to an equivalent standard.

• Payment processors and mobile wallet providers: When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank, your transaction data is shared with the relevant payment provider to facilitate and authenticate the transaction. Each provider processes this data in accordance with their own privacy policy and terms of service.
• Game and content providers: c77u integrates games from third-party studios and providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game hosted by a third-party provider, technical session data (including your account identifier and game stake) is transmitted to that provider's platform to facilitate gameplay, RNG certification, and fair-play auditing. Game providers are not permitted to use this data for their own marketing purposes.
• Identity verification services: We may engage third-party KYC and document verification service providers to assist in validating the authenticity of identity documents submitted during account verification. These providers process document images under strict data processing agreements.
• IT infrastructure and cloud service providers: c77u uses reputable cloud hosting and infrastructure providers to operate its servers, databases, and content delivery systems. These providers access data only to the extent necessary to provide the underlying infrastructure service and are bound by confidentiality obligations.
• Law enforcement and regulatory authorities: c77u may be required to disclose personal data to police, courts, financial intelligence units, or other government authorities where we are legally compelled to do so, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
• Business transfers: In the event that c77u undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to any material change in how your data is handled.

c77u uses cookies and similar tracking technologies on its website to provide a functional, personalised, and secure user experience. A cookie is a small text file stored on your device by your browser at the instruction of the c77u web server.

The cookies we use fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the core operation of the c77u platform. They enable features such as user login sessions, session security tokens, account balance display, and bet-slip persistence. The platform cannot function correctly without these cookies, and they cannot be disabled without disrupting the service.
• Performance and analytics cookies: These cookies collect anonymised, aggregated data about how players navigate the c77u website — including which pages are visited most frequently, where users typically exit the site, and how long sessions last. This information is used to improve the platform's design and usability. No individual player is identified by name in analytics reports.
• Functional cookies: These cookies remember preferences you have set — such as your preferred language, preferred game category, or deposit amount — so that the platform can deliver a more tailored experience on return visits. Disabling these cookies will mean that personalised preferences are not saved between sessions.
• Fraud detection and security cookies: These cookies assist c77u's fraud prevention systems in identifying unusual or suspicious patterns of behaviour, such as rapid account switching, use of known fraudulent IP addresses, or bot-like interaction patterns. They are essential to maintaining a safe platform environment for all players.

You may control cookie settings through your browser's privacy settings. Most browsers allow you to block, delete, or restrict cookies. However, please be aware that blocking strictly necessary cookies will prevent you from logging in to your c77u account and using core platform features.

c77u does not use third-party advertising cookies or allow external advertising networks to place tracking cookies on its website. We do not engage in cross-site behavioural advertising.

c77u retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The table below summarises our standard retention periods by data category:

Once the applicable retention period has expired and there is no overriding legal reason to retain the data, c77u will either securely delete the data or anonymise it so that it can no longer be linked to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

If you close your c77u account voluntarily, your personal data will be retained for the periods specified above from the date of account closure. Requests for early deletion of your data prior to the expiry of the standard retention period will be assessed on a case-by-case basis and may be declined where retention is required to fulfil a legal obligation.

c77u implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security posture is reviewed and updated on a regular basis to address emerging threats and vulnerabilities.

Key security measures in place include:

• 256-bit SSL/TLS encryption on all data in transit between your browser or device and c77u's servers, ensuring that your login credentials, personal data, and financial information cannot be intercepted during transmission.
• Password hashing using a modern, slow-hashing algorithm with unique salts per user. Passwords are never stored in plain text. Even c77u employees cannot retrieve your password — only a reset can be performed.
• Access controls on internal systems that restrict employee access to personal data on a strict need-to-know basis. All internal access events are logged and audited.
• Database encryption at rest for sensitive data fields including identity document data and financial records.
• Two-factor authentication (OTP via registered mobile number) available for player accounts to provide an additional layer of login security.
• Automated anomaly detection on login patterns and transaction activity to identify and flag potential account compromises in real time.
• Regular security audits and penetration testing conducted by independent third-party security professionals to identify and remediate vulnerabilities before they can be exploited.

While c77u takes every reasonable precaution to protect your data, no security system is entirely infallible. You also play an important role in keeping your account secure. We recommend using a strong, unique password for your c77u account, never sharing your login credentials with any other person, and contacting [email protected] immediately if you suspect any unauthorised access to your account.

As a c77u player, you hold specific rights in relation to the personal data we process about you. c77u is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please submit a written request to [email protected] from the email address or mobile number associated with your c77u account. We will respond within a reasonable period and may need to verify your identity before fulfilling the request.

• Right of access: You have the right to request a copy of all personal data that c77u holds about you, together with information about how that data is used, who it has been shared with, and how long it will be retained.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. For certain data fields (such as your registered name or date of birth), a correction request may require submission of supporting documentation.
• Right to erasure: In certain circumstances, you have the right to request that c77u delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations — c77u cannot erase data that we are legally required to retain.
• Right to restriction of processing: You may request that c77u restrict the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved, or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive the personal data you have provided to c77u in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where c77u relies on legitimate interests as the legal basis. c77u will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without penalty. This does not affect the lawfulness of processing carried out before the withdrawal.

c77u strictly prohibits the use of its platform by individuals under the age of 21. We do not knowingly collect, store, or process personal data belonging to any person under 21 years of age. Age verification is a mandatory component of the c77u account registration and identity verification process, and all accounts suspected of belonging to underage individuals are immediately suspended pending investigation.

If c77u becomes aware that personal data has been inadvertently collected from a person under the age of 21, that data will be permanently deleted from our systems as soon as practicable, and the associated account will be closed. Any funds deposited into an account identified as belonging to a minor will be returned to the originating payment method, less any losses incurred through gambling activity, in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a person under your care has registered on c77u or submitted personal data to our platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

The c77u platform integrates with a number of third-party services and providers to deliver its full range of features. While c77u carefully vets all third-party integrations and requires contractual data protection commitments from all service providers, please be aware that each third-party provider operates under its own independent privacy policy.

Third-party integrations currently in use on the c77u platform include:

• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studio partners whose games appear in the c77u lobby. These providers receive technical session data necessary to run game rounds and generate fair, certified outcomes.
• Payment gateways: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process payment instructions and authentication flows and maintain their own records of transactions in accordance with Bangladesh Bank guidelines and their own privacy policies.
• Analytics and performance monitoring: c77u may use server-side analytics tools to track aggregated platform performance metrics. Any such tools are configured to minimise the collection of personal data and operate under data processing agreements with c77u.

c77u is not responsible for the privacy practices of any third-party provider. We encourage you to review the privacy policies of any third-party service you interact with, particularly your chosen payment provider, to understand how they handle your data independently of c77u.

c77u reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the c77u website and, where appropriate, by sending a notification to the mobile number or email address associated with your account.

The "Last Updated" date displayed at the top of this Policy will always reflect the date on which the most recent version came into effect. We encourage you to review this Policy periodically to stay informed about how c77u protects your personal data. Your continued use of the c77u platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

If a proposed change materially reduces your privacy rights, c77u will provide at least 14 days' advance notice before the change takes effect, giving you the opportunity to close your account if you do not wish to accept the updated Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way c77u handles your personal data, please do not hesitate to get in touch with our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may contact c77u's privacy support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please use "Privacy Policy Enquiry" or "Data Rights Request" to ensure your message is routed to the correct team
• Response time: We aim to acknowledge all privacy-related enquiries within 3 business days and to provide a full response within 30 calendar days, both measured in Bangladesh Standard Time (BST, UTC+6)
• Operating hours: Our support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26)

c77u values your trust and is committed to being a responsible custodian of your personal data. We take every privacy enquiry seriously and will work diligently to resolve any concern you raise to your satisfaction.